01Who can use hairtrack
You must be at least 18. You may use hairtrack for yourself only: scan your own head, give accurate answers when the app asks, and keep your sign-in to yourself. You are responsible for what happens under your account.
02What hairtrack is, and is not
hairtrack is an information tool for measuring and tracking hair loss from photographs. It estimates pattern, coverage, donor supply and graft requirement, and shows how they change over time. Every estimate carries a range, and the app says which figures were measured and which were estimated.
It is not medical advice. hairtrack does not diagnose, treat, cure or prevent any condition, it has not been cleared or approved by the FDA or any other regulator, and it is not a substitute for a doctor, dermatologist or surgeon. Estimates can be wrong. Decisions about medication or surgery belong with a qualified clinician who has examined you. If you think you have a medical emergency, contact emergency services.
03Your photos and your data
You keep ownership of the photographs and information you put into hairtrack. You give us a licence to store, process and display them only as needed to run hairtrack for you: to measure them, build your reports, keep your history and deliver what you share. If you switch on "Help improve the measurements", you also let us use cropped scalp regions to train our models, until you switch it off. How we handle all of it is set out in the Privacy Policy, which is part of these terms.
Upload only photographs you have the right to use, of your own head. No photographs of anyone else, of anyone under 18, and nothing sexual.
04Purchases and the annual plan
Scanning is free, and so are your Norwood stage and one zone in full. What is paid, the price in your currency, and what it includes are shown in the app and the store before you pay — see Pricing on hairtrack.ai.
- One-time purchases — a full report, a follow-on report, and Transplant Journey — unlock what they describe for the account that bought them. They do not expire.
- The annual plan is a subscription. It is charged to your App Store or Google Play account when you confirm, and renews automatically every year at the then-current price unless you cancel at least 24 hours before the renewal date. Cancel in your App Store or Google Play subscription settings; deleting the app does not cancel it. When you cancel, the plan runs to the end of the year already paid for.
- There is no free trial.
- Refunds are handled by Apple or Google under their own policies; we cannot issue them directly. Where the law gives you a right to a refund or to cancel, nothing in these terms takes it away.
- Restore purchases in the app if you reinstall or change phones on the same store account.
- Points earned through referrals have no cash value, cannot be sold or transferred, can only be used against purchases in the app, and lapse as shown in the app.
Prices can change. A change never applies to a purchase already made; for the annual plan, the store tells you before a new price applies to your renewal.
05Fair use
Please do not:
- upload photographs of someone else, or use hairtrack to assess other people
- copy, scrape, resell or build a competing service from hairtrack, its reports or its measurements
- reverse engineer the app or the models, or try to get around a payment, a limit or a security measure
- overload, probe or disrupt the service, or use it to break the law
Clinics and other businesses that want to use hairtrack with patients need a separate written agreement with us.
06Clinics and other people’s information
Clinic search results come from Google Places and the clinics themselves; we do not check, endorse or guarantee any clinic. No clinic can pay us for placement. Prices and figures in our guides on hairtrack.ai are researched snapshots with their sources and dates, not quotes — a clinic’s own quote is the only price that binds it.
07What is ours
The app, the website, the measurement models, the design of the reports, and the hairtrack name and marks belong to Rate Me Inc. We give you a personal, non-transferable, revocable licence to use the app on devices you own or control, for your own non-commercial use, under these terms and the rules of the store you got it from. If you send us feedback, we may use it without owing you anything.
08Ending it
You can stop at any time, and delete your account and everything in it from the app’s Privacy and data screen. We may suspend or close an account that breaks these terms or puts other people at risk, and we will tell you why unless the law or someone’s safety prevents it. We may also change or retire features; a feature shown as "coming soon" is a plan, not a promise.
09No guarantees
hairtrack is provided "as is" and "as available". To the fullest extent the law allows, we make no warranties beyond those stated in these terms — including that the service will be uninterrupted or error-free, or that any estimate is accurate for you.
10Limits on liability
To the fullest extent the law allows, Rate Me Inc. is not liable for indirect, incidental, special or consequential losses, or for decisions you or anyone else make on the strength of hairtrack’s estimates, and our total liability for any claim about hairtrack is limited to the greater of what you paid us in the 12 months before the claim and US$50.
Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. If you are a consumer in the EU or the UK, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care.
11Governing law and disputes
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and disputes go to the state or federal courts located in Delaware. If you are a consumer living in the EU or the UK, you also keep the protection of the mandatory laws of your country, and you can bring a claim in your local courts.
Before going to court, please write to support@ratewithai.co. Most problems are settled faster that way.
12If you got hairtrack from the App Store
These terms are between you and Rate Me Inc., not Apple. Apple is not responsible for hairtrack or its content, and has no obligation to provide maintenance or support for it. If the app fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund the purchase price, if any; Apple has no other warranty obligation. Apple is not responsible for any claim relating to the app — including product liability, legal or regulatory compliance, consumer protection, privacy, or intellectual property infringement — and we, not Apple, will handle any such claim. You confirm that you are not in a country under a US government embargo or on a US list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
If you got hairtrack from Google Play, Google Play’s terms also apply to your download and purchases.
13Changes to these terms
When these terms change, the date at the top changes with them. If a change matters to how you use hairtrack, we will tell you in the app before it applies; carrying on after that means you accept it. The rest of these terms stand even if one part is found unenforceable.
14Contact
Rate Me Inc. · support@ratewithai.co