We measure; doctors decide
We produce numbers and context. We do not diagnose conditions, prescribe treatment, or tell you whether to have surgery. Every report is written so a clinician can read it and disagree with it.
Legal
Safety
hairtrack deals with a medical subject without being a medical service. This page sets out where the line sits and what we do when something looks like it needs a doctor.
When we tell you to see someone
Some patterns need a clinician's eyes rather than a camera — sudden loss, patchy loss, pain, scarring, or anything that doesn't look like ordinary pattern hair loss. When we see one, the app says so plainly and stops offering planning numbers.
During recovery
If you use the Journey after a transplant, our care information is general and comes from the recovery literature. Your surgeon's instructions always win. Check-ins that flag fever, spreading redness, discharge or uncontrolled bleeding tell you to call your clinic the same day, and we give you the button to do it.
What we never do
We never render a best-case result, never give you a single score to chase, never compare your body against other people's, and never send a message designed to make you feel guilty for not using the app.
Emergencies
hairtrack is not for emergencies. If you have severe pain, heavy bleeding, a high fever or any symptom that frightens you, contact your clinic or your local emergency service.
Telling us something is wrong
If the app produced something misleading or unsafe, write to support@ratewithai.co. We treat those first and we will tell you what we changed.